Key Documentation for NDIS Registration & Compliance

At Aceit Associates, we understand that clear, well-prepared documentation is essential for a successful NDIS registration and ongoing compliance with the NDIS Quality and Safeguards Commission. This page outlines the key documents required to support your application, demonstrate capacity during audits, and ensure quality service delivery.

1. Core Policies & Procedures

These foundational documents are mandatory for all registered NDIS providers, regardless of registration group:

• Participant Rights & Responsibilities Policy

• Privacy and Confidentiality Policy

• Incident Management Policy

• Risk Management Policy

• Complaints Management and Resolution Policy

• Worker Screening Policy

• Service Agreement Template (participant-focused)

2. Governance & Operational Documentation

These documents demonstrate your business’s ability to manage its operations and ensure ongoing sustainability:

• Business Plan (including mission, vision, and objectives)

• Organisational Structure / Chart

• Roles and Responsibilities Matrix

• Financial Sustainability Declaration

• Insurance Certificates (e.g., Public Liability, Professional Indemnity)

3. Human Resources & Staffing Records

All registered providers must show evidence of suitable staffing practices and employee management processes:

• Employment Contracts

• Position Descriptions

• Staff Training and Development Log

• Code of Conduct

• NDIS Worker Orientation Certificates

• National Police Checks & Working with Children Checks

4. Participant-Focused Documentation

These materials support participant engagement, safety, and informed service delivery:

• Service Agreements (signed and unsigned templates)

• Support Plans and Progress Notes

• Consent Forms

• Communication and Risk Assessments

• Participant Intake and Onboarding Checklist

5. Audit-Ready Compliance Tools

To ensure you're prepared for verification or certification audits, it is important to maintain the following:

• Continuous Improvement Register

• Feedback and Complaints Log

• Incident Register

• Risk Assessment and Mitigation Logs

• NDIS Self-Assessment Report

• Internal Audit and Monitoring Checklist