Privacy Policy

1. Introduction

At ACEIT ASSOCIATES PTY LTD (“we”, “us”, “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all clients, contractors, and website visitors interacting with our services across Australia.

2. What Information We Collect

We may collect the following types of personal and sensitive information:

Personal Information

  • Full name, phone number, email, and postal address

  • Business contact details and company profile

  • Employment position and role

Sensitive Information

  • Medicare details, government identifiers, or usernames

  • Information related to your NDIS registration goals, funding, or assessments

  • Any data submitted through forms, scans, or documents

3. How We Collect Your Information

We collect personal information directly from you, including:

  • When you submit an enquiry or complete a form on our website

  • During consultations (face-to-face, by phone, or video)

  • Through email communications or document submissions

  • Via secure platforms and applications used to deliver our services

4. Why We Collect Your Information

We collect your information to deliver and improve our services, including:

  • Registration support and business consulting for NDIS and HomeCare providers

  • Tailored documentation preparation

  • Compliance and audit guidance

  • Customer support and account management

  • Marketing communications (with your consent)

  • Improving website user experience and analytics

We will only use your personal information for the primary purpose of collection, or for a secondary purpose:

  • With your consent

  • Where required or authorised by law

  • Where the secondary use is reasonably expected and directly related to the primary purpose

5. Disclosure of Personal Information

We will never sell, rent, or trade your personal data.

We may disclose personal information to trusted third parties, only when required for service delivery or legal compliance. This may include:

  • Financial institutions or billing providers

  • Legal, regulatory, or government authorities

  • IT providers or cloud service platforms under contract

  • Anyone you authorise or where required by law

All disclosures are made in accordance with the APPs and include necessary safeguards for data integrity and security.

6. International Data Transfers

Where we store data using cloud-based software or third-party platforms, some information may be processed or stored outside of Australia. In these cases, we ensure appropriate safeguards are in place to maintain data protection consistent with Australian law.

7. Data Security

Your information is stored securely through password-protected systems and reputable service providers. We take reasonable steps to:

  • Prevent unauthorised access, modification, or disclosure

  • Protect data from loss or misuse

  • Restrict access to internal staff or trusted contractors on a need-to-know basis

8. Access, Corrections, and Complaints

Access & Corrections

You may request access to, or correction of, any personal information we hold about you. Please contact us via the details below and we will respond within a reasonable timeframe.

Complaints

If you believe we have breached your privacy rights or mishandled your data, you can submit a complaint to us directly. We will acknowledge your concern within 7 business days and aim to resolve it promptly.

If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

9. Retention of Personal Information

We retain personal information only as long as necessary for our business and legal obligations. When no longer required, we securely destroy or de-identify the information in accordance with data retention best practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you acknowledge and accept the terms of this policy.

11. Contact Us

If you have any questions, requests, or concerns about your privacy, please contact:

ACEIT ASSOCIATES PTY LTD
Email: info@aceitassociates.au

This Privacy Policy was last updated on April 24, 2025

  We acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands here we live, learn and work.

Links

Contact Us

info@aceitassociates.au

03 9132 0279

© 2025 Aceit Associates. All rights reserved.

document.addEventListener('DOMContentLoaded', function () { const toggleBtn = document.querySelector('.elementor-menu-toggle'); const dropdownMenu = document.querySelector('.elementor-nav-menu--dropdown'); if (toggleBtn && dropdownMenu) { toggleBtn.addEventListener('click', function () { dropdownMenu.classList.toggle('elementor-menu-toggle-active'); if (dropdownMenu.style.display === 'block') { dropdownMenu.style.display = 'none'; } else { dropdownMenu.style.display = 'block'; } }); } });