Description
WHAT’S INCLUDED
This module is designed for providers delivering Specialist Behaviour Support services under the NDIS. It does not apply to providers who only implement behaviour support plans. Only providers with a registered Behaviour Support Practitioner on staff are eligible to offer this service.
All documents are provided in Microsoft Word or Excel format and are fully editable for easy customisation. The package includes:
NDIS Frequently Asked Questions (FAQ)
NDIS-MAN-002 – Specialist Behaviour Support Policies & Procedures Manual
Includes comprehensive policy coverage for:
- Applicable NDIS Practice Standards
- Scope and responsibilities under Module 2
- Delivering Behaviour Support services
- Restrictive Practices requirements
- Conducting Functional Behaviour Assessments (FBAs)
- Developing Interim and Comprehensive Behaviour Support Plans
- Monitoring, review, and collaboration
- Reportable incidents and Commission notifications
Worker Handbook
Covers all frontline and practitioner-facing responsibilities:
- Introduction and company structure
- Code of Conduct (NDIS and internal)
- Behaviour support-specific protocols
- Conflict of interest guidance
- Feedback and complaints procedures
- Participant rights, privacy, and dignity
- Incident management and information security
- Staff acknowledgement and onboarding
Editable Forms and Registers
Customisable templates to support compliance:
- Worker Employment Register
- Internal Audit Program and Reports
- Staff Induction Checklist
- Participant Consent Form
- Behaviour Support Plan Templates:
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- Comprehensive BSP (June 2019)
- Interim BSP (June 2019)
- Restrictive Practices Log
- Feedback and Incident Reporting Forms
Participant Welcome Pack
Client-facing documents to support participant awareness and rights:
- Participant Handbook (NDIS-PRC-001), including:
- Privacy and Consent Policies
- Feedback and Complaints Policy
- Advocacy and decision-making supports
- Positive Behaviour Support overview
- Rights, diversity, and cultural considerations
- Easy-read participant letter (July 2019)
- Provider contact details and complaints process
- Overview of the NDIS Commission
- Full participant information pack





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